How are your products used?


Our products come in the form of a tablet soluble in tap water. When you receive your products, take a plastic bottle carefully washed from any residues of other products, fill it with 750 ml of water, drop the tablets contained in the box into it and, voilà!, your Poolito detergent is ready. However, remember to wait for the tablets to completely dissolve before screwing the spray bottle in, otherwise you will get water everywhere!

How long does it take for the tablets to dissolve?


This depends on the product, as different tablets have different compositions and dissolution times. In general, it takes 30 to 90 minutes. Then add the tablets to your bottle full of water and stare at them intensely for 90 minutes... or alternatively, while they do their job, you have plenty of time to enjoy an episode or two on Netflix. Please don't fall asleep though: there's house to clean!

Can I keep tablets that I haven't used yet?


Of course, that's the beauty of it! Our tablets are very easy to store for a long time. The only precaution is to keep them away from humidity and store them in a cool, dry place.

Can I prepare less than 750 ml of product?


If you have space problems and have bottles with capacities other than 750 ml, you can also use a different number of tablets than those contained in the dose, as long as you continue to respect the proportions indicated on the box. For example, if a product provides a dose of 2 tablets in 750 ml of water, you can use 1 in 375 ml or 4 in 1.5 l. Remember that size doesn't matter ;)

My tablets have changed color over time. How come?


For our tablets we only use food coloring, which can sometimes be less stable over time than coloring that is made to last. But don't worry: the products absolutely do not lose their effectiveness.


What payment methods do you accept?


Bills aside, we accept payments with PayPal, Apple Pay, Amazon Pay and all major credit cards.

What guarantees do you give regarding the protection of my payment data?


For payments we rely on partners such as Stripe and PayPal, known for having the highest security standards.


Where do you ship?


In almost all of Europe, with standard shipping and variable costs depending on the country you are in. Charges are calculated before you check out, so you can decide if they're OK. If you can't find your country, write to us at info@poolito.com - we will do our best to help you.

When will my order be shipped?


Orders have a processing time of 1-2 working days before being handed over to the courier. Once we have shipped your package, you will receive an email with the tracking number so you can track it.

How long will it take for my order to arrive?


Once handed over to the courier, transit time should be 3-5 business days, depending on where you live.

What should I do when I receive my order?


Please always check the integrity of your package and report to us immediately if there are signs of damage or tampering, so that we can intervene. You can write to us directly at info@poolito.com .


Can I return an order?


If for any reason you are not satisfied with your order (but we hope not!), you can return it intact within 14 days of receipt. Write to us at info@poolito.com with your order number and the word "Return" in the subject of the email and you will receive the necessary instructions. For more information, read our Terms and Conditions

Can I make an exchange?


Unfortunately we are unable to make changes. Simply return the original item to us. You will be immediately refunded and can then proceed with a new order.

Are there any costs for returns?


Making a return does not involve additional costs but the shipping costs will remain your responsibility. You can send us your return with a courier of your choice or request a prepaid shipping label with our courier. In this case, its cost will be deducted from the refund. In any case, remember that the shipment must take place within 14 days of notification of the return.

How soon will I receive the refund?


Once we receive your return, we will send you an email to confirm approval. In this case, the refund will be automatically processed to your original payment method within 14 days. In the event that damage is found, a sum equal to the damage found will be withheld. Returns that are not authorized or refused but sent back to our warehouse will remain available to the customer for 10 working days, after which they will be destroyed.


How do surfactants work?


Surfactants are a class of substances, generally composed of a hydrophilic "head" and a hydrophobic "tail", which have the ability to lower the surface tension of a liquid, increasing its miscibility.
There are many different surfactant molecules which, depending on their structure, differ in characteristics, behaviour, properties and interaction with the surrounding environment and which therefore find use in the most disparate fields, for example as emulsifiers, foaming agents or detergents. In the latter case, by positioning themselves at the interface between two liquids, for example water and oil, with the hydrophobic tail towards the fat and the hydrophilic head towards the water, they increase the solubility of the oil, facilitating its removal.

Why do your products produce little foam?


Foam forms when the surface tension of water, i.e. the "force" with which surface water molecules attract each other, is lowered and therefore the air can be "mixed" with the water. Surfactants, by lowering the surface tension of water, facilitate this mechanism and therefore cleaning power has always been linked to foaming power.
In reality the connection is not so direct; proof of this is the fact that there are surfactants with great cleaning power and low foaming power which are used, for example, where having a lot of foam would be a problem, such as dishwashers. We use surfactants with high cleaning power but low foaming power.

Are your products toxic? Aka, what does it mean to say that our products are less toxic than chocolate.


Any substance, if taken in large enough quantities, is toxic. Including chocolate. Including the water we drink.
One of the quantities used to measure toxicity is called LD50: the higher this value, the lower the toxicity of a substance. Water, for example, has an oral toxicity equal to LD50=90,000 mg/kg, while chocolate (technically theobromine, a substance contained in chocolate) has a toxicity equal to LD50=1,000 mg/kg.
Our products have an estimated acute toxicity greater than LD50=15,000 mg/kg

(For further information: https://it.wikipedia.org/wiki/LD50 )

Does what you declare comply with the law? Aka, when you cheat to sell more.


Any chemical mixture which presents the danger pictogram on the back (the exclamation point, the mildest in order of severity of risk) cannot, according to Regulation 1272/2008 of the European Union, be described using "indications such as «non-toxic», «harmless ', 'non-polluting', 'eco-friendly' or any other claim that the substance or mixture is not dangerous".
This indication of the Regulation is given with the aim of protecting the consumer, who otherwise might underestimate the fact that he is dealing with a mixture which in any case requires to be used with prudence and awareness.

This means that only products that do not have any danger pictograms can properly use this type of language: others are abusing it to sell it to you.

(Source: article 25.4 of EC Regulation 1272/2008 )

How did you calculate the CO2 saved?


Given the number of variables at play, the calculation was based on some hypotheses and some simplifications. In particular:

  • we took as the distance that separates our supplier in Germany from our headquarters in Milan: 1200 km;
  • we hypothesized filling two trucks, one with products in 750 ml Ready To Use (RTU) bottles and one with our tablets, and making them travel to Milan to capacity;
  • in both cases, we considered the weight of the product added to that of its packaging;
  • we calculated the CO2 emitted to travel the entire route assuming that a generic truck emits 140 g/tkm of CO2;
  • we have not taken into account the emissions generated by transporting the product to your home, as it is linked to information not in our possession (e.g. your address).

Having done the calculation, it turns out that the percentage saving of CO2 depending on whether RTU products or tablets are transported is approximately 98%, a value independent of the actual journey.

However, if we want to be precise, the absolute value you see on the product pages is the only CO2 saved on the Germany-Milan journey.

What is bagasse? Aka, what our packaging is made of.


Bagasse is the residue coming from the processing of sugar cane and is made up of the fibrous part of the cane, which would usually be thrown away.
Instead, it is possible to recover it and process it in order to obtain a cellulose-based support, similar to paper and free of chemical whiteners, for which not even a single tree has been cut down and which remains recyclable and compostable.

What does WGK mean?


WGK is an acronym for Wassergefährdungsklasse, which is not a swear word but means "water risk class" in the German classification. This quantity describes how harmful a mixture can be considered to water and aquatic organisms and is divided into 4 bands: non-hazardous, class 1 (slightly dangerous), class 2 (dangerous), class 3 (very dangerous).

(Source: ChemSafetyPRO )

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